Payment Policies

At The Grizzly, we are committed to providing a secure, smooth, and convenient payment experience for all our customers. Please review the following information regarding accepted payment methods, transaction security, billing procedures, and related details.

1. Accepted Payment Methods

We offer multiple payment options to suit your preference:

  • Credit & Debit Cards: Visa, MasterCard, American Express, Diners Club

  • Digital Wallets: Apple Pay, Google Pay, Shop Pay, Meta Pay, Amazon Pay

  • Bank Transfers: Available for larger orders on request

2. Currency

All transactions are processed in AUD. Customers are responsible for any currency conversion fees charged by their bank or payment provider.

3. Payment Security

Protecting your payment information is our top priority:

  • All transactions are processed through secure payment gateways with industry-standard encryption

  • We do not store your full payment details; sensitive information is handled securely by our payment processors

  • The Grizzly is PCI-DSS compliant, ensuring your payment data is safe

4. Billing Information

To avoid delays, please ensure your billing details match your payment method. Orders may require additional verification if billing and shipping addresses do not match.

5. Payment Authorization

When you place an order, your payment method will be pre-authorized for the total amount, including taxes and shipping. Payment will be captured once your order is confirmed and ready for dispatch.
If any item is unavailable, you will be notified and pre-authorization will be adjusted or canceled as needed.

6. Order Processing

Orders are processed after payment authorization is successful. If there are any issues, our customer service team will contact you promptly via email to resolve the problem.

7. Refunds and Returns

Refunds are processed to the original payment method. Please allow up to 30 business days for the refund to appear, depending on your payment provider’s policies.
For full details, please refer to our Refund Policy.

8. Payment Issues

If you experience any issues during checkout, contact us immediately at support@thegrizzly.com.au. Common issues may include:

  • Declined transactions due to insufficient funds

  • Mismatched billing information

  • Restrictions imposed by your bank or payment provider

9. Fraud Prevention

We take fraud prevention seriously and reserve the right to cancel any order suspected of fraudulent activity. Orders flagged for verification may require:

  • Confirming payment details

  • Verifying your identity

For More Information:

Business Name: The Grizzly
Business Hours: 9:00 AM to 4:00 PM AEST (Monday - Friday)
Live Support: 9:00 AM to 9:00 PM AEST (Monday - Sunday)
Business Address: 4/3 Howick Street, Burswood, WA 6100, Australia